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Questions & Answers

    Is Respify‚ĄĘ compatible with all APAP, BIPAP, CPAP equipment?

    Yes, Respify works with ALL types of PAP equipment (APAP, BIPAP, CPAP, VPAP) WITHOUT the need for special adapters. 


    Does Respify require a prescription?

    No, Respify is a non-prescription CPAP cleaning system.


    Will insurance cover the cost of Respify?

    Unfortunately no insurance, including medicare, covers the cost of CPAP cleaning equipment.  


    Can I use my HSA or FSA card to purchase Respify?

    Yes, simply use your HSA/FSA card at checkout. 


    How long does it take to receive my order?

    All orders ship within 24 hours M-F.  Most U.S. orders are delivered in 2-7 business days, depending upon the class of service selected at check-out. 


    How does Respify clean CPAP equipment?

    The technology used is Active Air, also called O3 or Ozone. The same technology is used in the medical and water treatment Industries, as well as some popular cleaning systems that can cost hundreds more. 

      

    Are there filters, adapters or other ongoing costs?

    No, there are no adapters, filters or replacement parts.


    Does Respify work with heated tubing?

    Yes, Respify is compatible with both heated and non-heated tubing / hoses.


    Does Respify work with full-face masks and nasal pillows?

    Yes, Respify works with all full-face masks and nasal pillows.


    Do you recommend wiping the mask or nasal pillows?

    Yes, we recommend a daily quick wipe of mask or nasal pillows, simply to remove any residue from skin.


    I have a mask with a foam insert, may this be sanitized?

    As guided by most manufacturers, we recommend that you remove the foam insert and clean it with a mild wipe, using Respify to sanitize the frame, headset, tubing and reservoir.


    Does Respify automatically power off after a cleaning cycle?

    Yes, Respify powers-off automatically.


    Does using Respify put my Resmed Airsense 10 Warranty at risk?

    No, Respify‚ĄĘ sanitizes the mask, tubing and reservoir without subjecting the machine to ozone. Disclaimer: Resmed is NOT affiliated with, nor endorses Respify. We are answering this question relative to our product. Consult your sleep equipment manufacturer directly for questions related to their product and always follow their maintenance guidelines. 


    How long is the Respify Cleaning Cycle?

    90 minutes, which is required for proper cleaning, as well as to allow time for most the O3 to decompose back into oxygen. We encourage you to read the next two items for further clarification. 


    Why is Respify's cycle-time longer than many others advertise?

    It's important to allow sufficient time for cleaning AND for ozone to decompose back into oxygen. 30 minutes is simply not enough time to achieve both. Marketing doesn't change science. 


    How is 90 minutes "fast and easy?"

    Forget about the cycle time and think about the set up time. It takes most people a few minutes to place equipment in the bag or tote and start a cleaning cycle. 

    If you sanitize in the morning or afternoon as recommended, the idea is to start a cleaning cycle and go about your day.  Respify will sanitize your equipment and then automatically power off upon completion. You may tend to your gear later in the afternoon or evening, whenever it is convenient.  


    How often should I sanitize my equipment?

    Ultimately, you should refer to your manufacturers maintenance guidelines and follow their recommended cadence. Most recommend cleaning the mask daily and tubing and reservoir at least once a week.  

    If you would like to be the most vigilant, we recommend daily.  Because environmental conditions vary, there is not a "one size fits all" answer.  

    Many Respify users choose to sanitize every few days or once a week, wiping the mask or nasal pillows daily. We suggest that you find a cadence that you are comfortable with and that works for you.


    How is the Respify price so much less than some of the popular CPAP cleaners? 
    We sell direct to CPAP users, so there is no middle man markup.  We also rely heavily on referrals from sleep clinics and customers.

    How is Respify different than other "new names" in CPAP Cleaning?

    Disclaimer: The following is our opinion. We do not speak for our competitors and encourage you to contact them directly for information regarding their products and services. 

    Many of our newer competitors do not stock product in the states and are physically located overseas. To compensate, they will often use "hype" (flying off the shelves, please be patient), or simply not disclose such, which comes as an unpleasant surprise when 2 weeks later, still no tracking number or product. It's a  good idea to ask how long it will take to get your order and which country bears the return address, should you decide it's not for you. Not all, but many that advertise a long "return window" (i.e. 60 days or more), but start the clock at order placement. Others may say 30 days, but caveat that you must use the product for 4 weeks before returning it (we never quite figured that one out!)

    We are far from perfect, but we are located in the states, stock our product and ship 99.9% of orders within 24 hours m-f. The Respify system is the most flexible on the market, using zero adapters and allowing the ability to sanitize the nasal interface, tubing and reservoir without worrying about risking a new CPAP machine warranty. We also use a closed system and allocate a full 90 minute cleaning cycle, which allows ozone to work effectively AND decompose back into oxygen by cycle completion.    

    With the recent surge in options, we've literally heard it all over the past few months.  

    "I ordered a CleanZone Now on TV back on December 26th for my son in-law and he still hasn't received it!  I called and they can't give me a tracking number or even tell me when it will arrive!" - Judy C. February 2020.

    "Wish I would have found you guys first; I ordered another $99 CPAP Cleaner that I found online.  It took weeks to receive the package and they didn't include the bag.  Three weeks later the bag arrived and when I tried to return it, they told me it was past the 30 days!" Bonnie F.

    Again, we're far from perfect and there are many terrific U.S. based companies out there. If you are "shopping," just do yourself a favor and do some minimal diligence. 

    Is Respify FDA or other "Association" Recommended or Approved? 

    If you such logos, claims or trade related endorsements on other products, we encourage you to to consider taking your business elsewhere. 

    The FDA mandates "approval" requirements upon pharmaceuticals and complex medical equipment. While this may change in the future, today there is no such thing as a CPAP cleaner being FDA Approved. 

    One caveat is that any company can pay to "register" a product with the FDA, which in our opinion is marketing, knowing that many consumers will equate seeing a logo with "Approval". None of the companies we've seen advertise the FDA logo are even FDA registered. Feel free to look up any product here

    What is the difference between the Respify Complete Home and Travel System and the Deluxe Home and Travel System?

    Both packages include the rechargeable Respify device, Respify "Zip It" bag and US Plug and Charging Cable. The Respify 2.0 Deluxe package also includes a sealable tote, which some people prefer to use at home, saving the bag for travel. 

    What is the cleaning efficiency of Respify?

    Respify may eliminate up to 99.9%* of typical bacteria and fungi found in PAP environments when used as directed. However, we must be very clear that actual results can vary based on environmental conditions and therefore we do not guarantee specific results.*  Just like other household cleaning products, this is a reality. 

    Our bottom line is that if you are not convinced that Respify is right for you, simply take us up on our 30 day, no-hassle return policy above. Based upon actual user response, there's a much greater probability that you will find Respify to be too strong vs. questioning efficacy. 

    Will Respify cure my respiratory (or other) health condition?

    While many of our customers have experienced profound improvements in wellness (less congestion, etc.) as a benefit of using clean CPAP, these conditions can manifest from any number of physical and environmental factors. We do not imply, suggest or guarantee that Respify will improve any ailments that you may be experiencing. Respify is not a "cure all."

    Disclaimer:  Nothing from our website, marketing or communications should be used as a substitute for sound medical advice from a medical doctor. If you are experiencing symptoms of any sort and are not comfortable, we encourage you to speak with your physician.

    I have COPD or another health condition, is Respify ok for me to use?

    If you have ANY respiratory or medical condition beyond Obstructive Sleep Apnea, consult your physician before using Respify.

    Will Respify extend the life of my CPAP equipment?

    Respify will not extend the life of CPAP equipment.  We suggestion questioning the integrity of any company that advises you otherwise and to always follow your sleep equipment manufacturers replacement guidelines.

    I've read that cleaning my mask with ozone may cause discoloration?

    Discoloration is the yellowing of equipment and is not harmful and will not impact performance; assuming that the equipment is within its useful life, as defined by the manufacturer. Over the years, we've received a handful of discoloration reports.  Several involved the plastic tabs on a headset and two involved the facial frame on an n30i model. 

    It is not common to find yellowing of the cushion or nasal pillow itself, as these are typically manufactured with high quality silicone, which don't react with ozone. Over time, any of these materials will yellow due to oxidation (water and air) but ozone can accelerate it in less common CPAP equipment materials (ie garden variety rubber). 

    Furthermore, it is not uncommon to find reports of discoloration (by clicking you will visit a 3rd party site), on new equipment that has not been cleaned with ozone.  

    How can I reach Respify customer support? 

    Feel free to contact us at the form below or by calling us at 630-444-7020 M-F from 9-5PM CST.

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