Frequently Asked Questions
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Who is Respify?
River City Holdings LLC owns and operates the Respify line of respiratory equipment sanitizing products. Located in the Chicago area, our mission is to transform the way PAP users care for their equipment, by providing both innovative and affordable solutions.
If you are looking to make life easier and therapy more comfortable, you are in the right place!
Does Respify require a prescription?
No prescription is required, Respify is a non-prescription PAP sanitizing system.
Will Insurance cover the cost of Respify?
No, unfortunately no insurance (including both Medicare and private plans), will cover the cost of PAP cleaning equipment.
Can I use my HSA (Healthcare Savings Account) or FSA (Flexible Spend Account) to purchase Respify?
Yes, we accept HSA and FSA, as well as all major credit cards.
What type of PAP equipment can I sanitize with Respify?
Respify works with all PAP Types (A-PAP, BI-PAP, CPAP, etc.), as well as all brands of gear.
How does Respify sanitize PAP equipment?
Respify harnesses the power of Active Air / O3 to eliminate germs and bacteria. O3 is an unstable triatomic molecule that is a powerful, natural oxidant. O3 eliminates bacteria at the molecular level, and in the process, transforms back into Oxygen.
The same powerful technology is used in the Medical, Hospitality and Water Treatment Industries, due to its unrivaled effectiveness, without the use of harsh chemicals.
To sanitize your equipment, you simply place your mask or nasal pillows, tubing and empty water reservoir in the Respify sanitizing bag or a sealable tote, activate Respify and seal.
Is Active Air / O3 Safe?
Active Air is completely safe when used as directed, in an unoccupied space, such as our sanitizing bag or sealable tote. Unlike other systems, Respify uses closed-system technology and is optimized for use in a small, unoccupied space, such as our sanitizing bag or tote.
While the output of Respify is optimized to be effective only in a small concealed space, users should always follow the instructions and avoid direct exposure to O3.
How is Respify different than other popular PAP Sanitizers?
Closed System Technology - There is no need for costly adapters, filters, or other replacement parts.
Value - Because we sell direct, "middle man mark-ups" do not apply. This enables us to provide very competitive pricing and support.
Portability - Yes, there are other portable solutions on the market, but most cost significantly more and lack the ability to sanitize your mask, tubing and reservoir in a single cycle; assuming they provide a solution for sanitizing the mask.
I've been considering a more expensive product, why should I buy Respify?
If you are looking for a solution that will simplify PAP cleaning without breaking the bank, Respify should definitely be on your short list.
- Low up-front price, with no additional annual costs
- Portable, convenient for both home and travel`
- Sanitizes mask, tubing, empty reservoir, and even machine in single cycle
- 30 Day Satisfaction Guarantee
- U.S. based support
How is your pricing so much lower than other popular alternatives?
We sell direct, which means no "middle man" mark-ups. You also won't find costly television or print advertising, both of which impact your bottom line.
Furthermore, we do not have "operators standing by". We appreciate that this may be cause for pause with some of our potential customers. The reality is that we would either need to raise our prices or outsource to an overseas support center, which we choose not to do. We are available by email 7 days a week and typically follow-up within the hour, up up to 12 hours at most. Feel free to email us at support@respify.com, with any questions.
How long will it take to get my order?
All orders are fulfilled within 24 hours Monday through Friday. You can expect delivery within 2-8 days, depending upon the class of service chosen at check out.
International orders are fulfilled within the same timeframe. with delivery typically in 10-15 days.
What role does the sanitizing bag or tote have to do with sanitizing my equipment?
Respify is calibrated to be effective in a small concealed space, like our sanitizing bag or tote. You will place your gear inside the bag or tote and seal, as you initiate the sanitizing cycle.
Does Respify Sanitize the PAP Machine?
The short answer is yes.
However, the 3 main components that require regular cleaning are the mask, tubing and reservoir. Because other systems connect to the machine, many consumers presume that the "machine" is being sanitized. Whereas in reality, it is the reservoir (which acts as a bladder inside the unit, sealing off other areas), that is being sanitized. If in doubt, please refer to your PAP manufacturer's guidelines.
That said, Respify can also sanitize the inside of your machine itself. We recommend cleaning the machine when you first get Respify, and then a cadence in line with air filter replacement. Simply unplug the machine and remove the reservoir, before cleaning.
Does Respify work with heated tubing/hoses?
Yes, Respify is compatible with both heated and unheated tubing.
How often should I sanitize my PAP equipment with Respify?
As environmental conditions such as humidity levels, age of equipment, etc., can vary, there is no single answer that applies to all cases. We recommend finding a cadence that stays ahead of odor, a sure sign that it's time for cleaning. For some, this may be daily, whereas for others, every 2 to 4 days is sufficient. Ultimately, you may use Respify daily.
Do you recommend rinsing the mask or nasal pillows?
Yes, just a quick rinse or wipe of mask/pillows to remove any residue from skin. Respify will take care of the rest.
Please note that this is true of ALL PAP sanitizers that utilize O3 or UV to sanitize PAP equipment, and is not unique to Respify. This is a 15-second exercise, versus the typical "sink excursion".
How long does the battery last, before having to recharge?
A single charge will typically provide 3+ cleanings.
How do I replace the battery?
Respify uses an integrated Lithium Ion Battery, which enables the best price-performance ratio. Because the battery is integrated, it also makes Respify air travel compliant.
The battery has a similar lifespan of those found in mobile devices, which are rated for hundreds of recharges. At 3+ cleanings per charge, there is no reason not to expect several years of use before replacement.
Are there filters, adapters or replacement parts?
There are no consumables or "replacement parts".
What is your Return Policy?
If you are unsatisfied for any reason, you may return the undamaged product within 30 days for a complete refund, less shipping. Simply contact us at support@respify.com and we can email you a prepaid return label. The price for return shipping is $5 for the $69.99 package and $9 for the $99.99 Package. There are no hidden "handling" fees.
How will I know if my Respify is working?
Respify generates virtually zero sound and O3 is colorless, so you will not "see or hear" Respify in action, other than LED light indicators on the device that indicate it is in use. Needless to say, it's not uncommon to be skeptical as you embark on your first cleaning.
Remember that Active Air has an extremely high cleaning efficacy and is an oxidant. After the cleaning cycle, there should be complete absence of stale, musty odor and you will notice a distinct, fresh scent.
Respify does not expel any fragrance or liquids, it is the active air breaking down bacteria and odor, leaving the fresh, light scent.
What is the cleaning efficiency of Respify?
Respify may eliminate up to 99.8%* of bacteria, mold and fungus, in a concealed space of 16QTs or less. However, we must be clear that depending upon environmental conditions, actual results can vary, and therefore we cannot guarantee specific results. Just like soaps, sanitizers and detergents "mileage can vary", which is a reality dependent upon many outside factors. We would encourage you question any company that tells you differently.
Our bottom line is that if you are not convinced that Respify is right for you, simply return the product within 30 days and we will refund 100% of your purchase, less shipping.
As noted above, users have a much greater chance of being sensitive to the fresh residual scent, versus doubting its effectiveness.
Will Respify cure my congestion or cough?
As documented throughout user reviews, many customers have seen profound improvements in respiratory health, as a result of using Respify. While these reviews are from real Respify customers, who have not been incentivized in any way, we do not advertise or guarantee that anyone will see such results.
While bacteria in PAP equipment is often the underlying cause of such conditions, the reality is that any number of both physical and environmental factors can come into play, and therefore we do not advertise or suggest that any individual user will experience similar results.
We are not medical doctors and do not offer medical advice. If you have an ongoing health condition, please consult your physician for professional advice.
If I have COPD or another respiratory condition, is Respify ok to Use?
If you have ANY respiratory condition beyond Obstructive Sleep Apnea, such as COPD, etc., please consult your physician before using Respify.
Will Respify extend the life of my PAP equipment?
No, Respify is not going to extend the life of PAP equipment. Please refer to your PAP manufacturers guidelines on equipment replacement.
Respify will keep your equipment clean, however silicone and other parts naturally lose their seal (with or without O3 cleaning) and we recommend replacement in line with your manufacturer’s guidelines.
What if my organization would like to resell your product?
At this time, we sell exclusively direct to consumer.
Thank you for your interest in Respify!