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Questions & Answers

If you don’t see an answer to your question, please feel free to contact us by clicking the help bubble on the bottom of your screen or by emailing us at support@respify.com.  

Who is Respify?

Located in the Chicago area, our mission is to transform the way PAP users care for their equipment, by providing both innovative and affordable PAP cleaning technology. 

  If you are looking to make life easier and therapy more comfortable, you are in the right place!

Does Respify require a prescription? 

No, Respify is a non-prescription PAP sanitizing system.

Will Insurance cover the cost of Respify?

No, unfortunately no insurance (including both Medicare and private plans), will cover the cost of PAP cleaning equipment.   

Can I use my HSA (Healthcare Savings Account) or FSA (Flexible Spend Account) to purchase Respify? 

Yes, we accept HSA and FSA, as well as all major credit cards. 

What type of PAP equipment can I sanitize with Respify?

Respify works with all PAP Types (A-PAP, BI-PAP, CPAP, VPAP, etc.), as well as all brands of gear including ResMed, Respironics, DevilBiss, Apex, etc, including all home and travel systems.   

No manufacturers, including the brands above, are affiliated with Respify.

How does Respify sanitize PAP equipment?

Respify harnesses the power of Active Air / O3  to eliminate germs and bacteria.

O3 is a natural triatomic molecule, that is a powerful oxidant.  O3 eliminates bacteria and mildew at the molecular level, before transforming back into oxygen.

O3 finds its origin in nature.  Virtually everyone is familiar with the fresh scent after a thunder storm, which is O3 that was produced by lightning during the storms.  

The same technology is used in the Medical, Hospitality and Water Treatment Industries due to its effectiveness, without the use of harsh chemicals.  There is a good chance you have consumed water or or swam in a pool that has been treated with O3 and you didn't even realize it!

Is Active Air / O3 Safe?

Respify and the associated Active Air is completely safe when used as directed--in a sealed unoccupied space, such as our sanitizing bag or sealable tote. 

Unlike other systems, Respify uses closed-system technology and is optimized to be effective in a small, unoccupied space, which adds an additional element of safety when used properly.   

How is Respify different than other popular PAP Sanitizers?

Closed System Technology - There is no need for costly adapters, filters, or other replacement parts.

Value - Because we sell direct, "middle man mark-ups" do not apply.  This enables us to provide very competitive pricing and U.S. Based Support. 

PortabilityYes, there are other portable solutions on the market, but most cost significantly more and  lack the ability to sanitize your mask, tubing and reservoir in a single cycle—assuming they provide a solution for sanitizing the mask. 

I've been considering a more expensive product, why should I buy Respify? 

If you are looking for a solution that will simplify PAP cleaning without breaking the bank, Respify should definitely be on your short list.   

  • Low up-front price, with no ongoing costs
  • Convenient for both home and travel
  • Sanitizes mask, tubing, empty reservoir in a single cycle.
  • 30 Day Satisfaction Guarantee - If you are not satisfied, simply return the product and receive a full refund, less the cost of shipping.  
  • U.S. based, educated and helpful support. 

How is your pricing so much lower than other popular alternatives?

We sell direct, which means no "middle man" mark-ups.    You also won't find costly television or print advertising, both of which impact your bottom line.   

To keep our operations cost to a minimum, we support customers online via email or chat 7 days a week.  Feel free to email us anytime at support@respify.com.

I noticed that you don't have many Low / Negative Review Ratings, which makes me a bit skeptical? 

This is worthy of a blog post and will be one soon.

It's a fair concern, especially given that we are a smaller, relatively unheard of company until recently and that even big retail marketplaces have had issues with the integrity of reviews.

The bottom line is that 100% of our reviews are from everyday customers like yourself and not a single one of them has been compensated for their review.  You can also check us out at ebay, just enter respify into the ebay search window.

How long will it take to get my order? 

All orders are fulfilled within 24 hours Monday through Friday.  You can expect delivery within 2-5 business days, depending upon the class of service chosen at check out.

International orders are fulfilled within the same timeframe. with delivery typically in 10-15 days.

What role does the sanitizing bag or tote have to do with sanitizing my equipment?

Respify is calibrated to be effective in a small, unoccupied space, such as our sanitizing back or tote.  

Can Respify Sanitize the PAP Machine?

The short answer is yes.  

However, this isn't something we recommend doing daily or even every few days.  The components that require regular sanitizing are the mask, tubing and reservoir. 

Because other systems connect to the CPAP, many consumers assume that the "machine" is being sanitized.  In reality, it is the reservoir (which acts as a bladder inside the machine itself), that is being sanitized.    If in doubt, please refer to your specific PAP manufacturers maintenance guidelines, which will refer to regular cleaning of the reservoir, tubing and mask.

That said, Respify can also sanitize the PAP machine itself.    We recommend sanitizing the machine when you first get Respify, and then a cadence in line with machine air filter replacement.    Simply unplug the machine and remove the reservoir, before cleaning. 

Does Respify work with heated tubing?

Yes, Respify is compatible with both heated and non-heated tubing / hoses without the need for special adapters.

How often should I sanitize my PAP equipment with Respify?

You may use Respify daily or even every few days.   As environmental conditions vary (age of equipment, humidity levels, etc), there is no single answer that applies to all cases.   

At a minimum, we recommend every 5 to 7 days.   Most customers find a cadence that they are comfortable with, that stays ahead of musty odor-- a sure sign of bacteria or mildew.

Do you recommend wiping the mask or nasal pillows?

Yes, a daily quick rinse or wipe of mask / pillows is recommended to remove any residue from skin.  Respify will eliminate bacteria and germs regardless, but it will not physically remove residue  

Please note that this is true of ALL PAP Sanitizers that utilize O3 or UV to sanitize PAP equipment, and is not unique to Respify.  This is a 15-second exercise, versus the typical "sink excursion". 

How long does the battery last, before having to recharge?

A single charge will typically provide 3+ cleanings.

How do I replace the battery?

Respify uses an integrated Lithium Ion Battery, which enables the best price-performance ratio.  Because the battery is integrated, it also makes Respify air travel compliant.

The battery has a similar lifespan of those found in mobile devices, which are rated for hundreds of recharges.  At 3+ cleanings per charge, there is no reason not to expect several years of use before replacement.

Are there filters, adapters or replacement parts?

No.  There are no consumables or replacement parts. 

What is your Return Policy?

If you are unsatisfied for any reason, you may return the undamaged product within 30 days for a complete refund, less shipping. 

Contact us at support@respify.com and we can email you a prepaid return label. 

Once we receive the undamaged product back, you will be refunded the purchase amount less $7 for the $74.99 Product and $15 for the $109.99 product.

Please allow up to 5 days for us to process your return.

How will I know if my Respify is working?

Respify generates virtually zero sound and O3 is colorless, so you will not "see or hear" Respify.   Light indicators on the device that indicate it is in use.  Needless to say, it's not uncommon to be skeptical as you embark on your first cleaning.  

Remember that Active Air has an extremely high cleaning efficacy and is an oxidant.   After the cleaning cycle, there should be complete absence of stale, musty odor and you will notice a distinct, fresh scent. 

Respify does not expel any fragrance or liquids, it is the active air breaking down bacteria and odor, leaving the residual fresh scent. 

What is the cleaning efficiency of Respify?

Respify may eliminate up to 99.8%* of bacteria, mold and fungus, in a concealed space of 16QTs or less.  However, we must be clear that depending upon environmental conditions, actual results can vary, and therefore we do not guarantee specific results.   

Just like soaps, sanitizers and detergents "results can vary", which is a reality dependent upon many outside factors.   We would encourage you question any company that tells you differently.

Our bottom line is that if you are not convinced that Respify is right for you, simply return the product within 30 days and we will refund 100% of your purchase, less shipping.    Users have a much greater chance of being sensitive to the fresh residual scent, versus doubting its effectiveness. 

I am new to CPAP, do you recommend Respify?

If you are new to CPAP or any PAP Therapy, we recommend that you hold off purchasing our product (or any other) until you are completely comfortable with your new routine.   

Our reasons are twofold:

1. Respify or any other product is not going to make adjusting to your new routine any easier and it's going to add yet another "new" element to your already "new" routine.   It's best to keep it really "simple" while acclimating to PAP. 

2. If you are new to PAP and your equipment is brand new, there's a very good chance you will exclaim "I notice no difference!?".   

Not to be cynical, but the analogy that comes to mind is purchasing a new car and then driving over to the carwash or tossing an air freshener in it.   The air freshener is going to be overpowered by the new car scent and a wash isn't going to make it appear any cleaner.

The same is true with new PAP equipment.   We recommend getting acclimated and simply using soap and water until you are sleeping through the night on a regular basis.   

Please don't take this the wrong way.  We would love to earn your business, but your first priority and only focus should be consistent use of your new equipment.  

Will Respify cure my congestion or cough or other health condition? 

The short answer is no, Respify is not a "cure all".

However, as documented by actual Respify user Reviews, many customers have seen profound improvements in respiratory health as a result of using Respify. 

While these reviews are from actual Respify customers, who have not been incentivized in any way, we do not advertise or suggest that any individual will see such results.    

While bacteria in PAP equipment can be the underlying cause of health conditions, the reality is that any number of underlying physical and environmental conditions can be the underlying cause and therefore we do not advertise or suggest that any individual user will experience similar results.    

We are not medical doctors and do not offer medical advice.   If you have an ongoing health condition, please consult your physician for professional advice.  

If I have COPD or another respiratory condition, is Respify ok to Use?

If you have ANY respiratory or medical condition beyond Obstructive Sleep Apnea, please consult your physician before using Respify. 

Will Respify extend the life of my PAP equipment? 

Respify will not extend the life of PAP equipment.  Please refer to your PAP manufacturers guidelines on equipment replacement. 

We suggest that you question the integrity of any company that advises you otherwise.  

I am generally sensitive to any scents, would you recommend Respify?

If you are sensitive to ANY scents, Respify would probably not be a good fit, as there will be a fresh residual scent left by the O3 after sanitizing.

 
What if my organization would like to resell your product?

At this time, we sell exclusively direct to consumer.  

Thank you for your interest in Respify!